ITZY '2022 SEASON'S GREETINGS'

Items will be shipped out after their release date in Korea and will usually take about 2-3 business days to arrive at our warehouse.

After their arrival, orders will be processed on a first ordered, first served basis and all orders will receive email confirmation.

We have a 14-day return policy, which means you have 14 days after purchasing your item to request a return or exchange. *However, all conditions of return or exchange may vary, so please review our FAQ page for more details.

To be eligible for a return, your item(s) must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

All orders will be shipped together regardless of its status. If available items are ordered with pre-ordered items, they will be shipped together once the pre-ordered items are released.

If you wish to have items shipped separately, we highly recommend ordering separately.